Support Policy Page

Support Policy

About this Support Policy

This Support Policy describes what support you can expect from us in regards to 7Hit Service.

If you have questions about this Support Policy or do not agree with it, please Contact Us before using the Website. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes. This Support Policy is effective from [time]

By using any part of the Website or providing personal information to us, you consent to us processing it as set out in this Support Policy.

What Our Support Service Covers

We only support our Products, sold on 7Hit. Our Support Service includes assistance with Product installations, configuration, and use. If you need help setting up or configuring your plugin, please first check the documentation and FAQs of the extension. Your question might have been answered already. If it hasn’t, please contact us via [email protected]

If you spot a fatal error in the code and are using the latest versions of all code on your website, please kindly contact us via [email protected]

For our lastest extensions and themes, we support the latest released version of those only.

As part of the support and troubleshooting process, updating the to latest version often resolves any problems so we do recommend this initially.

Bug Fixing

We will fix any defects in our Products as quickly as possible after they are brought to our attention. If you think you have found a bug, please let us know by contacting via [email protected]

What Our Support Service Does Not Cover

Our Support Service does not cover our Products supplied by Third Parties who are not our Sellers.

Customization

A customization is anything that changes the way our Products look or function relative to how the Sellers make Products available to you. We recommend you directly contact with the Sellers to have complete support.

7Hit does not take responsibility or endorse Sellers solutions for customized Products.

Product Support Channels

We provide Support Services through our Zendesk – this can be Telegram Group Chat or Email based support. We do not consistently provide our Support Service through any other channel (including, but not limited to Facebook, Twitter, or over the phone) at this time.

Please bear in mind what we do support when submitting your help request. We may ask you to send us your login details if we need them to assist you. Information you share with us are confidential. Only you and our support team will see your information.

Other support options

You may find relevant community forums to be a helpful source of tips and assistance from the broader community. We do not moderate these forums and we do not control discussions taking place, so we do not take responsibility for or necessarily endorse the content of these discussions. Be sensible. When in doubt, take independent steps to verify the advice you receive through community forums before relying on it.

Our frequently answered questions (or “FAQs”) contain answers to common questions and may help answer questions you may have. These FAQs are relatively generic and may not be directly relevant to your specific query or challenge.

General Information

If you would like to contact us regarding our services, please kindly contact us via email address [email protected] We will respond to you as soon as possible.