Return Policy Page

Return policy

This Return Policy only applies to products that are listed on the 7Hit website or 7Hit mobile application (collectively, referred to as the “Site”), as “Sold and Shipped by 7Hit”.

Overall Return Guidelines

These are 7Hit’s Overall Return Guidelines. All returns must meet the overall guidelines in order for the individual return policy to apply.

All product returns require a Return Merchandise Authorization (RMA) number.

You can request an RMA number by emailing us [email protected]

Most products that are new and unopened can be returned to Seller within 60 days.

Products in any of the following conditions are not eligible for return and may be rejected:

  • Any product not purchased from 7Hit.
  • Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
  • Any product with a missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
  • Any product that exhibits physical damage. If you received your product damaged, please email us [email protected]
  • Any product which appears tampered, customized or altered in any way.
  • Any product that is returned with markings or writing made by the customer on the original box.
Restocking Fees and Return Shipping Costs

Returns are usually subject to restocking fees of 15% – 40% of the purchase price and return shipping fees. The exact fee will be informed to you when you submit a return problem. 7Hit may assess the restocking fee against the customer’s account or deduct the fee from the refund amount on all returns, subject to the Return Policy and any product-specific policy. 7Hit reserves the right to adjust the value of any item returned for refund to reflect its current market price, in which case the restocking fee will be applied after this adjustment.

For products that are eligible for return for replacement, the return shipping labels are free for returns for replacement of the same item within the applicable return policy period. 7Hit does NOT charge for restocking fees or return shipping labels for returns of defective products, or if you received the wrong product, the product did not match what was shown on the Site, or we made some other shipping error, provided the item is returned within its return policy period, and in accordance with the Return Policy. For returns of unopened items that are returned in the original condition as shipped within its return policy period, and in accordance with the Return Policy, 7Hit does NOT charge for restocking fees, but customers are responsible for any return shipping costs. In the event a product is returned that is not defective or an incorrect product or where the product does match what was shown on the Site, the product will either be returned to the customer or the return shipping cost initially covered by 7Hit will instead be deducted from the refund amount along with any necessary restocking fee that may apply. Please notice that the Restocking Fees and Return Shipping Costs might depend on the seller’s location and policy.

Individual Return Policies
Standard Return Policy

Request a return for refund within: 30 days

Request a return for replacement within: 30 days

This is our Standard Return Policy. For items covered by this policy (those products for which 7Hit states “This item is covered by 7Hit’s Standard Return Policy”), you must request a return within 30 days from the invoice date for this policy to apply. Depending on the specificity of each product, we will send you the necessary notes for return.

This is Standard Return Policy. Sometimes, we have special cases for some products, so we will adjust return time. This will be notified to you as soon as we know the item you need to return.

Replacement Only Return Policy

Request a return for replacement within: 30 days

This is our Replacement Only Return Policy. For items covered by this policy (those products for which 7Hit states “This item is covered by 7Hit’s Replacement Only Return Policy”), you must request a return for replacement within 30 days from the invoice date for this policy to apply. Products covered by this policy may only be returned for a replacement of the same item. If the original item is no longer available, a refund in the amount of the price originally paid will be issued. Products subject to this policy cannot be returned for a refund.

Additional Return Information

Refunds

Refunds will be credited back to your original payment method. If the original payment method is no longer available, 7Hit will mail you a check to the billing address listed on your account or depend on your request and our payment gate, it can be changed flexibly

Replacements

For products that are eligible for return for replacement, the product may only be returned for a replacement of the same item. We do not allow exchanges or returns for replacements for different items. If you would like to receive a different item, you would need to return the original item for a refund, in accordance with the Return Policy and then purchase the item you would like to receive instead of the original item.

If 7Hit no longer carries an item that is sent in for replacement, or if that item is simply out of stock, 7Hit will issue you a refund.

Product Return Procedures

To return a product to 7Hit, you must obtain an RMA number within the applicable return period for the product (described above). 7Hit will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 30 days within which time returned products must be received by 7Hit. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label as well as the RMA invoice on the box(s) containing the returned product.

Customer is solely responsible for shipping any returned product to 7Hit. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-sealable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, 7Hit’s Return Procedure will be breached and 7Hit may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). 7Hit will not refund the original shipping charges to the Customer. In addition, 7Hit may assess a 15% - 40% restocking fee against the Customer’s account or deduct the fee from the refund amount on all returns, subject to the Return Policy and any product-specific policy. 7Hit reserves the right to adjust the value of any item returned for refund to reflect its current market price, in which case the restocking fee will be applied after this adjustment.

Packaging Returns

The return must be properly packaged to protect against damage in transit. Please note that any damage caused by mishandling, improper installation or product defacement will result in your return being denied and the product being returned to you.

Return Processing

Please allow 5-10 business days for your return to start processing after being received. Due to item availability, some repair/replacement returns may be delayed or changed to refund.

Additional Terms

Title

7Hit does not take title to returned items until the item arrives at the returns address destination. At our discretion, a refund may be issued without requiring a return. In this situation, 7Hit does not take title to the refunded item.

Original Shipping Charges

Your original shipping fees are non-refundable. Your original shipping charges are paid for the services provided by and to the original carrier, and will not be refunded to if your item is returned.

Cross-Shipping

We do not cross-ship. Returns must be received, inspected and approved before we ship a replacement.

Refusing Delivery

Refused shipments are treated as regular returns and may be charged a non-refundable 15% restocking fee.

Disclaimer

Nothing in this Return Policy limits your rights and remedies under any law.

Restocking Fees, Return Shipping Fees, Full Refunds, and Partial Refunds
Restocking Fees and Return Shipping Fees

There will be a restocking fee depending on the purchase price and return shipping fees. 7Hit may assess the restocking fees and return shipping fees against the customer’s account or deduct the fees from the refund amount on all returns, subject to the Return Policy and any product-specific policy. 7Hit reserves the right to adjust the value of any item returned for refund to reflect its current market price, in which case the restocking fee will be applied after this adjustment.

7Hit does NOT charge for restocking fees or return shipping labels for returns of defective products, or if you received the wrong item, the item did not match what was shown on the 7Hit website or mobile application (the “Site”), or if we have made some other shipping error, provided the item is within its return policy period, and in accordance with the Return Policy. For returns of unopened items that are returned in the original condition as shipped within its return policy period, and in accordance with the Return Policy, 7Hit does NOT charge for restocking fees, but customers are responsible for any return shipping costs. In the event a product is returned that is not defective or an incorrect product or where the product does match what was shown on the Site, the product will either be returned to the customer or the return shipping cost initially covered by 7Hit will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

Full Refunds

If you return an item within the item’s return policy period, and in accordance with the Return Policy, you will receive a full refund to the original form of payment* for the items listed below.

You returnYou receive
Defective items through no fault of your own.
Wrong items shipped.
Items that did not match what was shown on the Site.
100% of the item’s purchase price AND free return shipping label
Unopened items returned in the original condition as shipped.100% of the item’s purchase price but you are responsible for any return shipping costs
Partial refunds

If you return an item within the item’s return policy period, and in accordance with the Return Policy, you may receive a partial refund to the original form of payment* for the items listed below.


You returnYou receive
Non-defective items that are returned opened.
Non-defective special orders or custom-built items.
Unopened items purchased through 7Hit Global that are returned in the original condition as shipped.

85% of the item’s purchase price and you are responsible for any return shipping costs.
Opened, non-defective notebook and desktop PCs, tablets and TVs in original condition.75% of the item’s purchase price and you are responsible for any return shipping costs

You may receive a partial refund to the original form of payment* for the items listed below. Returns for these reasons will require 7Hit Customer Service assistance.

You returnYou receive
Non-defective items that are returned unopened and outside of the return policy period85% of the item’s purchase price and you are responsible for any return shipping costs.
Items not in original condition, damaged, missing accessories, retail box, UPC code or showing obvious misuse not due to 7Hit error.
Physical user damage
Up to 50% of the item’s purchase price but you are responsible for any return shipping costs
Rejected items will be returned to the customer